Terms

These Terms and Conditions govern your use of this website and any enquiry, communication or interaction made through this website.

This website is operated by Neugens Solution, registered in Malaysia under registration number 202503301282 (AS0504872-V).

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree, you should stop using this website.

Neugens Solution provides technology-related services including website development, web system development, mobile application development, AI solutions, support services, preventive maintenance and related digital solution services.

Information on this website is provided for general business and informational purposes only.

We try to keep the information on this website accurate and up to date. However, we do not guarantee that all information is complete, current or free from errors.

We may update, change or remove website content at any time without prior notice.

When you submit an enquiry, contact form, career form or message through this website, you agree to provide accurate and complete information.

Submitting an enquiry does not create a client relationship, employment relationship or binding agreement unless both parties agree in writing.

Any proposal, quotation, estimate, timeline or project scope provided by Neugens is subject to separate written confirmation and agreement.

Project scope, pricing, deliverables, payment terms and timelines may vary depending on project requirements.

A project only begins when the required agreement, confirmation, payment or written approval has been completed.

For any project or service engagement, clients may be required to provide content, access, approvals, feedback, documents, images, credentials or other necessary information.

Delays in providing required information, feedback or approvals may affect project timelines and delivery.

Clients are responsible for ensuring that any materials provided to Neugens do not infringe third-party rights or violate applicable laws.

Some projects may involve third-party services such as hosting providers, domain registrars, payment gateways, email providers, APIs, analytics tools, plugins, cloud services or external platforms.

Neugens is not responsible for interruptions, pricing changes, policy changes, service limitations or failures caused by third-party providers.

Use of third-party services may be subject to the third party’s own terms and policies.

Any payment terms, deposits, milestone payments, recurring fees, maintenance fees or renewal fees will be stated in the relevant quotation, proposal, invoice or agreement.

Payments must be made according to the agreed terms.

Late payment may affect project delivery, support, maintenance or access to services.

Support and maintenance services are only provided when included in the relevant agreement, package, quotation or maintenance arrangement.

Maintenance may include selected updates, checks, fixes, improvements or monitoring depending on the agreed scope.

Support and maintenance do not automatically include major new features, redesigns, third-party costs or out-of-scope development unless separately agreed.

Unless otherwise agreed in writing, materials, designs, code, systems, documents, concepts or deliverables created by Neugens remain subject to the agreed project terms.

Clients are responsible for ensuring they have the right to use any logos, images, content, trademarks or materials provided to Neugens.

Neugens may showcase selected completed work in its portfolio, company profile or marketing materials unless confidentiality or non-disclosure terms apply.

We may receive business, technical or project-related information from clients during discussions or project work.

We will take reasonable steps to treat confidential information responsibly and only use it for the relevant business or project purpose.

To the maximum extent permitted by law, Neugens will not be liable for indirect, incidental, consequential or special damages arising from the use of this website, third-party services or digital solutions.

We are not responsible for losses caused by factors outside our reasonable control, including third-party service disruption, cyber incidents, client-side errors, incorrect information, delayed approvals or unauthorised access caused by shared credentials.

We may update, maintain or modify this website from time to time.

We do not guarantee that this website will always be available, uninterrupted or error-free.

This website may include links to third-party websites or platforms.

We are not responsible for the content, security, privacy practices or terms of third-party websites.

Submitting a career application through this website does not guarantee employment, interview selection or any job offer.

We may review applications for current or future opportunities and contact applicants if suitable.

Your use of this website is also subject to our Privacy Policy.

Please review the Privacy Policy to understand how we collect, use and protect personal information.

We may update these Terms and Conditions from time to time.

Any changes will be posted on this page with the updated date.

Your continued use of this website after changes are posted means you accept the updated Terms.

These Terms and Conditions are governed by the laws of Malaysia.

For enquiries about these Terms and Conditions, please contact us through the contact form or email link provided on this website.